Code of Conduct

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RULES AND REGULATIONS

The following Rules & Regulations of Express Healthcare NetworX are formulated and implemented for safeguarding rights and dignity of the distributors while regulating conduct of business. In order to mould yourself as a responsible and ethical distributor of Express Healthcare NetworX Distributor must understand and abide by the Policies/Rules and Regulations of the Express Healthcare NetworX any violation of the same can result in termination of Distributor distributorship.

The Express Healthcare NetworX reserves the right to amend its Policies, Rules and Regulations without causing prior notice or clarification. Distributorsare expected to visit the Express Healthcare NetworX website from time to time and keep yourself abreast with updated policies, rules and regulations.

ELIGIBILITY OF DISTRBUTOR

Individuals

  • Individuals aged 18 years and above can apply to be a distributor of the Express Healthcare NetworX.

  • Express Healthcare NetworX has absolute discretion to decide whether to accept or reject an application.

  • Distributor of Express Healthcare NetworX is not an agent, representative or employee. The relationship is on principal to principal basis.

  • All applications must be sponsored by an existing distributor.

  • Wife and husband constitute a single unit for the purposes.

  • Son or unmarried daughter of a distributor can join the Business with their independent ID if the line of sponsorship is under their family*ID. Similarly any of the family members can join under their son/unmarried daughter.

Legal entities (such as HUF, Partnership firms, LLP, Company, Society and Trust)

  • In such cases registration shall be in the name of the legal entity.

  • A copy of the constitution, deed, articles of the association along with certificate of institution/incorporation, as may be applicable for the entity and PAN card should be submitted along with the application form. In cases of HUF, copy of PAN card would suffice.

  • Liability and entitlement of such entity is as per law of the land. Bonus payment would be made by the Company in the name of the entity.

  • Any change in constitution of the entity should be intimated to the Express Healthcare NetworX and a fresh application form should be submitted along with the new / updated constitution. Express Healthcare NetworX reserves the right to refuse registration of such new/fresh composition or constitution.

  • Express Healthcare NetworX will communicate only with a person /official duly authorized by the entity underwritten intimation to the Express Healthcare NetworX in advance.

  • In case of dissolution / winding up / insolvency of the entity, bonus entitlement / arrears, if any shall be released to the successor entity upon submission of proof acceptable to the Express Healthcare NetworX. Claims in this respect shall not be entertained after 90 days from the incident of dissolution / winding up or declaration of insolvency.

KYC

The Distributor who joins the Express Healthcare NetworX must furnish any of the following documents for the completion of KYC – Aadhar Card (optional), Driving License, Voter ID Card, Passport, Ration Card, or any other identity document's issued by any State Government or the Central Government, which can be verified. The Distributor will not be permitted to do any business with the Express Healthcare NetworX until their KYC documents are verified.

BONUS OR PAYMENTS
  • Incentive will be paid weekly, First payout will be after 30 days and then weekly, All rewards, bonus, one time rewards for all distributors is computed once in a month, and commensurate with the business done in the relevant Sales week. Pay outs will be issued by the Express Healthcare NetworX to the registered distributors as per Express Healthcare NetworX's policy.

  • On receipt of weekly payout distributors should check the accuracy of the computation. Any queries in this respect should be made within 7 days from the date of issue of payout by the Express Healthcare NetworX. In the absence of such queries the figures mentioned in the statement shall be final and binding.

  • It is mandatory for the distributors to provide their address and bank details. They must also send to us information as per Express Healthcare NetworX Guidelines if there is any change in their address/bank details/mobile no/email id.

  • In order to receive Bonus, the Distributor must mandatorily provide his/her Bank Details to Express Healthcare NetworX, A Division of Express Clinics Pvt. Ltd. In case the Distributor fails to provide such Bank Details, Express Healthcare NetworX, reserves the right to withhold the bonus amount.

Express Healthcare NetworX provides guidance and advice to deal with situations involving breaches and violation of its policies and these rules and regulations.Express Healthcare NetworX shall also take appropriate action against the distributor's involved. In the event of any violation, the following procedure needs to be observed:

  • A complaint has to be lodged immediately upon knowing about violation of any Policies/Rules and Regulations of the Express Healthcare NetworX. The complaint must be given in writing by giving details of the alleged violation; also he/she must inform his/her up-line about the complaint.

  • Upon receiving the complaint, the Express Healthcare NetworX shall immediately notify the distributor involved, requesting a swift response by way of a chance to explain his/her case.

  • In case of inadequate information, the Express Healthcare NetworX may request for more details from either party.

  • If Express Healthcare NetworX is convinced that the only way to restore normalcy is to suspend or terminate distributorship, it shall convey its decision by writing a letter to the distributor concerned. The letter shall be posted through Registered mail/ Courier to the last known address of the distributor as listed in Express Healthcare NetworX's database and the post mark shall be taken as proof of receipt. Express Healthcare NetworX reserves the right to take necessary action against the terminated distributor including seeking compensation, recovery, damages and legal costs incurred, if any. However, Express Healthcare NetworX reserves the right to amend or modify any part of the above decision if and when such a need is felt by Express Healthcare NetworX.

MARKETING POLICY

Though in general course of business all distributors are expected to report to their Up-line and guide their Down-line as per mutual convenience and situational demands, all distributors are required to report 'extra ordinary situations' directly to the Express Healthcare NetworX and seek guidance.

Distributors are not allowed to carry out their own promotions unless they have written approval from Express Healthcare NetworX for the same. Express Healthcare NetworX designs, prints, publishes and circulates product information, plan and vision related literature for marketing and sales of its products. Distributors are not allowed to deviate there from. Under special circumstances, Express Healthcare NetworX’s only authorized signatory may allow Distributor’s to create customized literature and/or advertisement.

The Distributor who joins the Express Healthcare NetworX must do Business of at least 4 EVP without literature and business tools within 120 days (from the date of activation) for his/her ID to be valid.

Irrespective of the level attained, if a distributor is found not to have placed any order in preceding 12 months, then he / she will be termed as an 'Inactive distributor' and the Express Healthcare NetworX reserves the right to take a decision in respect of his/her distributorship. For activation Distributor have to earn minimum incentive or sponsor active distributor.

Any distributor can apply for 100%refund within 30 days of payment receipt. The refund is given only through account pay Cheque within Fifteen days from the date of application in the name applicant only.

Distributors shall not exaggerate or misrepresent benefits associated with the Express Healthcare NetworX and his products and services.

Distributors must know and convey that earnings come only through hard work, commitment and consistent efforts.

Distributors shall not make claims other than what is mentioned in the Express Healthcare NetworX's plans and literature about products, quality and earnings. Express Healthcare NetworX has the unconditioned rights to take any and all actions including seeking damages for distributor's action / inaction inviting and causing ill repute / loss to the Express Healthcare NetworX for miss declaration or misrepresentation.

The Distributors shall be provided with a cooling off period of 30 days.

No Cross Sponsoring of distributorship shall be allowed."Cross Sponsoring" in this context means:

  • Signing up an existing distributor from another group.

  • Signin g up the wife when husband is already a distributor or vice versa.

  • Signing up under another sponsor to operate his/her distributorship when his/her distributorship is still valid.

  • Allowing other people or relative to use his/her distributorship to do business.

If son or unmarried daughter joins the Business with their own ID but their line of sponsorship is not under their family ID, then such a case will be treated as cross sponsoring and the ID taken by son/unmarried daughter will be terminated. Same will apply for any of the family members not joining under their son/ unmarried daughter's line of sponsorship. In the event of Cross sponsoring the following action shall be taken.

A) If the complaint is received after more than six months of a Distributor having taken another ID, the same will not be entertained. On receipt of such complaint, the Express Healthcare NetworX will terminate one of the IDs of the Distributor, which ever may deem fit, and the network will remain with the active ID.

B) If Express Healthcare NetworX receives complaint within six months of cross sponsoring, Express Healthcare NetworX will terminate the second and later IDs of the Distributor and the network developed under the second/later IDs can be shifted under the first ID or can remain under the terminated ID as per Management's decision. However, if the investigations reveal that any of the IDs registered was in a manner, which the management finds out is not ethical/without the knowledge of the distributor, then the Express Healthcare NetworX will terminate the ID/IDs, which they may deem fit and the network of the terminated ID will move up to the next higher Distributor or will be shifted under the ID which is not terminated. In addition the Distributor who initiated the Cross sponsoring will be subjected to disciplinary action by the Express Healthcare NetworX that may result in the Express Healthcare NetworX suspending/terminating/withholding bonus payments of the Distributor and/or imposing a fine on the Distributor. The Express Healthcare NetworX's decision in the above cases will be final.